fax, printer etc.) Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Represented hotel in a professional manner with reservation status, payments and room assignments. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. This position is very stimulating, demanding and it appeals to work for very flexible hours. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. For example, computer literacy, good communication skills and ability to multi task. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Put together the perfect front desk agent job description? Process guest arrivals and departures, including all necessary payments. Hotel Front Desk Agent Job Description. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Checked guests in/out; dealt with cash and credit card payments of bills. Upgraded guests into a higher priced room when possible. Now put it to work. Assisting guests with any questions/needs that arise. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. © 2020 Job Hero Limited. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Mentioned on the Market Metrix (guest surveys) frequently. Your summary should provide an overview of your company and expectations for the position. Download Front Desk Agent Job Description Resume pdf. Date stamp, arrange and track boxes, faxes, mail and etc. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. All front desk agent resume samples have been written by expert recruiters. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Provide information about services available in the hotel and in the community. Making Reservations for guest over the phone and also for third party websites. Check guests into and out of hotel rooms. Checking guests in/out of hotel using computer system. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. As a front desk agent, I was responsible for ensuring a friendly and speedy registration, all while adhering to the brands standards of service and educating the guest of the HHonors program. Unsurpassed mathematical skills and ability to handle all front office operations. Works well on a diverse team and possesses strong multi-tasking abilities. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Accommodated special requests whenever possible. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Concentrated on cleanness and neatness of desk and office areas. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. Ensured to balance each clerk's shift reports and deposits. Front Desk Supervisor Resume Examples. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. 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